Shipping & Returns
We ships worldwide.
All orders received during normal business hours; Monday to Friday, are processed for shipment within 24 hours. Orders are shipped Monday to Friday.
When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, contact us (firstname.lastname@example.org)
In case of any delay to processing times, you will be notified by email.
For shipping within Europe, we use Royal Mail. Once your order has been shipped, a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.
All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm, or provide a business address.
We cannot deliver to PO Box addresses or On-Forwarding agencies. Orders to PO Box addresses or On-Forwarding agencies may be subject to cancellation.
Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.
Complimentary shipping applies to all orders.
CURRENCY, TAXES, & DUTY
Deliveries to most European countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Taxes and duties are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the Checkout.
This charge is determined by your local customs authority and includes;
- The Sales Tax applied by your country for purchases from Europe; and
- Duties charged for processing by your country.
If a Delivery Duty Unpaid (DDU) destination is selected at checkout taxes and duties will be payable upon your order arriving in your country. This will be noted in the checkout process. For these countries, we are unable to estimate the amount of taxes and duties your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information contact your local customs office.
Items you exchange will be re-sent at the cost of us we do not refund prepaid tax and duties paid at the time of checkout. Should you wish to return the item for a refund or exchange, contact your local customs office to obtain your tax refund.
Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
CHANGES TO YOUR ORDER
If you require any changes to your order; including incorrect address details and/or item sizing, contact us (email@example.com) immediately.
If your order has already been processed, Sustainable Store accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the customer incurring redirection fees. Oramai reserves the right to cancel any order after purchase.
ORDER DETAILS & PAYMENTS
Order details are available in order confirmation emails, and in My Account for customers who were logged in when placing their order. Alternatively contact us (firstname.lastname@example.org) for all Online Store and order enquiries.
Transaction processing is based in the UK, your bank may apply international transaction fees.
RETURNS & EXCHANGE POLICY
You may return your Sustainable Store London Online Store purchase subject to adherence to the following terms.
Returns or exchanges are accepted on items within 14 days from the date of shipment. Items returned outside this period will not be accepted.
Items must be in original condition (including tags) and must not have been worn, altered or washed. All packaging (including garment bags) shipped with your order must be returned.
We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns timeframe.
Sustainable Store London do not refund prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local custom office to obtain your tax refund.
FREE RETURNS TO SUSTAINABLE STORE LONDON ONLINE STORE
The process for returning to the Online Store is detailed below:
- Contact us: email@example.com
- Pack Your Return
When returning items ensure you enclose: The item(s) for return, including packaging is neat and good packaged.
- Send your Royal Mail post receipt to us: firstname.lastname@example.org, and we will reimburse your shipment.
Sustainable Store London is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
QUESTIONS WE HAVE NOT ANSWERED?
Contact us: email@example.com